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Thank you for sharing your feedback. We want to clarify the situation more clearly. Service was not canceled at random. We processed the cancellation only after receiving your request to end the contract as soon as possible. Per the signed agreement, our services begin with a six-month commitment, which includes a 25% discount on the initial deep cleaning. In your case, that discount amounted to $153 — a concession we offer to make the initial cleaning more affordable. The early-termination fee is not intended as a punishment. It is simply part of the agreement that allows us to offer a discounted initial cleaning while allotting enough time to recapture the lost profit over the six-month period. Because you also sent us a referral (which we greatly appreciate), we deducted $25 from the cancellation fee as a thank-you. At no point was service canceled without your request, and there is no record of us removing you from the schedule unexpectedly. All actions taken were laid out in the service agreement and followed exactly as outlined. We value every client and are always willing to discuss concerns directly. If you’d like to talk further, please feel free to contact us at 618-744-1241 or [email protected]. We wish your family the very best moving forward.

Thank you for your wonderful feedback, Kristin! We're thrilled to hear that you have had such a positive experience with our team. Providing prompt and thorough service while ensuring excellent customer care is our top priority. Your recommendation means a lot to us, and we look forward to continuing to meet your cleaning needs!

Thank you for your wonderful feedback, Olivia! We're thrilled to hear that our team, especially Dom, made your moving experience easier and more enjoyable. It's great to know that the quality of our service impressed both you and the new homeowners. We appreciate your kind words and support for our commitment to service members. We look forward to serving you again in the future!

Janet, thank you for taking the time to leave us a review and for allowing us to care for your home. We truly appreciate your trust in us and look forward to keeping your home fresh and beautiful through the holiday season and beyond. — The Fresh Start Team