FAQ

What is your policy on pets during cleaning?

Your pet’s safety is our priority

Our policy for pets during cleaning is to ensure the safety and comfort of both the pets and our technicians. If your pet is anxious around new people or protective of its home, we kindly ask that they be kenneled or placed in a secure area where they will not be disturbed during the cleaning. If a technician feels unsafe or uncomfortable due to a pet’s behavior, they will not remain to complete the cleaning. Additionally, for sanitary reasons, our technicians do not clean animal excrement. However, our floor cleaning division specializes in deep-cleaning pet-soiled areas, providing effective solutions for stains and odors.

Do I need to be home during the cleaning?

We won’t interrupt your schedule

While our arrival times cannot be guaranteed due to the flexible nature of our business, you do not need to be home during the cleaning. If you need to leave before the appointment, we recommend providing access instructions to ensure a seamless process. Many clients feel confident leaving their homes in our care, knowing we are reliable and trustworthy.

How do you handle valuable or fragile items?

Handled with care

Our service agreement specifies that any items valued at over $500 or considered irreplaceable should be noted and designated as “do not touch.” For deep cleanings, our technicians will carefully pick up items and clean underneath them unless otherwise instructed. During most maintenance cleanings, fragile items typically remain undisturbed unless the client specifically requests handling. This policy minimizes the risk of accidental damage while ensuring your home is well-maintained.

Do you perform background checks and drug screenings before hiring?

Only the best

Yes, we prioritize safety and trust by performing thorough background checks and drug screenings on all potential employees before they join our team. This ensures that only qualified and dependable individuals represent Fresh Start Cleaning Company.

What forms of payment do you accept?

We work with you

We prefer credit card payments for convenience and efficiency. This method also simplifies invoicing and ensures timely processing. However, if you need an alternative payment arrangement, please let us know, and we will do our best to accommodate your needs.